Managed Services

We offer a variety of cost-effective, monthly managed service plans to fit your budget and provide you with the unparalleled service and expertise required to keep your business running smoothly.

Information Technology is a vital component for every business today. The quality of your IT infrastructure affects more than just your day-to-day operations: it also helps define the strategic growth and future success of your business. The question is, who can you trust to manage something so critical to your organization without incurring high costs?

As the Central Valley’s leader in information technology and networks systems, Solid Networks delivers when you need it most. We offer a variety of cost-effective, monthly managed service plans to fit your budget and provide you with the unparalleled service and expertise required to keep your business running smoothly. We will work closely with you to understand your business and ensure the right technology support is in place to drive your business towards success.

Included With Our IT Managed Service

Administration / Troubleshooting of the Networks Infrastructure (LAN/WAN)

Administration / Troubleshooting of the Windows Server Infrastructure

Administration / Troubleshooting of the VMWare Virtualization Infrastructure

Administration / Troubleshooting of the iSCSI/FC Storage Infrastructure

Solid Spared – Access to our Spare Equipment Depot

Onsite Escalation for Administration / Troubleshooting of supported Systems *

Onsite IT Training of supported systems and technologies *

Onsite IT Design and Consulting *

  * Included in SolidCare Onsite/Tier1 Hours

Description of Services

Solid Networks will monitor servers and workstations using an established set of thresholds and alerts to pro-actively resolve systems problems.  (Available)

Fully automated patch management.  Scheduled security patch scan, patch deployment and history with the click of a mouse.  Scalable, secure, configurable and location independent. (Available)

Solid Networks will manage computing infrastructure with comprehensive scheduled LAN audits on a scheduled basis.  Fully automated and always up-to-date. (Available)

Solid Networks can access computers remotely from anywhere – securely and safely.  We can assess PCs behind Firewalls and NAT without port mapping or infrastructure changes. (Available)

Comprehensive integrated management and operational reports.  Customizable, always available.  View online or export to HTML, Word or Excel.  (Available)

Solid Networks will leverage a collaboration of programs that run on machines during the night to fix/repair inaccuracies.  Spyware management, disk defragmentation, Temp file cleanup, Virus definitions management and a refresh of Windows Policy.  (Available)

Review of machine virus alerts to help ensure a safe networking environment. (Available)

Review of Server backup alerts. (Available)

Review of machine security alerts to help ensure safe and secure networking Environment (Available)

Submit tickets via the internet of 1-800 help desk phone line.  Solid Networks will resolve application problems, Windows problems, network issues, e-mail issues, and more… (Normal business hours 7am-6pm Monday throughFriday)  (Available)

Solid Networks collects advanced support data for our workstations and servers using common datasets, and will email a formatted report.  Includes server uptime reports, utilization, etc. (Available)

Prohibit certain computers from installing or running non-business applications as request to address business/security concerns.  (Available)

Solid Networks will monitor client environment to discover if certain applications are compromising system’s performance by consuming more resources than necessary. (Available)

Solid Networks will simplify software installations and software updates across the organization with automated installation packages for managed devices (Available)

If we can’t solve the problem remotely, the problem will be escalated to an on-site resource.  (Included*)

Solid Networks will provide engineering resources to install new systems or upgrades on a monthly as needed basis.  (Included* / Bundled)

Predictive onsite managed care scheduled quarterly if no IMAC activity has occurred.  (Included* / Bundled)

* Included in SolidCare Onsite/Tier1 Hours

Key Benefits of Solid Networks’ Managed IT Services

Let us focus on your technology so you can focus on growing your business.

  • Get cost-effective and predictable IT budgeting
  • Fully leverage existing IT infrastructure and resources
  • Increase employee productivity and efficiency
  • Maximize IT investments preventing unnecessary spending
  • Receive peace of mind with over 100 years of aggregate IT experience

Founded in 1999 and headquartered in California’s Central Valley, Solid Networks specializes in cost-effective solutions. Our talented team of expert engineers utilize their extensive experience to ensure quick and accurate implementation the first time, every time. We bring unparalleled expertise to every project.

Plan to Succeed with Solid Networks

Solid Networks offers a comprehensive suite of Professional and Managed Services to businesses of all sizes throughout California and Nevada. We work closely with you to understand your needs and objectives and develop customized solutions that deliver the greatest possible benefits in performance and productivity. Call Solid Networks for business technology including:

  • Virtualization
  • Unified communications
  • Power and cooling
  • Cloud services
  • Network infrastructure design and implementation
  • Network upgrades and administration
  • Application migrations, server administration and hosting
  • Desktop optimization, monitoring, and management

Managed Services Program Elements

When you partner with Solid Networks, our certified engineers, and experienced staff work for you at a far lower cost than adding even one entry-level IT person to your staff. It’s like having a virtual IT department.

Solid Networks’ Managed IT Service is delivered by certified and experienced technicians who will provide you with reliable, resourceful, proactive and helpful IT support for a low-cost monthly investment. We become your “virtual IT department,” so you get the time to focus on what really matters to you growing and developing your business.

Our Managed Services solution has four main focus areas through which we achieve optimal technology infrastructure performance for your specific needs.

Proactive Technology Management: By helping you implement best IT practices, collaborating on system design and implementation, and monitoring performance and health of your IT infrastructure, Solid Networks’ service team can help you avoid unplanned outages and address system issues before they disrupt your ability to conduct business.

We also provide services such as fully-automated patch management and desktop optimization through a suite of automated routines that run during off hours to avoid interference with employee productivity.

  • Prompt Reactive Support Services: When problems do occur, Solid Networks is there to resolve them quickly and easily. We provide unlimited Help Desk support, troubleshooting and diagnosis, and speedy resolution. And if we can’t resolve an issue remotely, it will be escalated to an onsite resource.
  • Reliable Network Administration: The ability of your business to communicate is critical to your success. Employees must be able to share data and knowledge quickly and easily, and your customers must be able to reach you whenever they want, by web, email or voice and video. Solid Networks’ engineers and network administrators ensure your data communications backbone is optimized for reliability and peak throughput by ensuring implementation of best practices, assistance with design and implementation of additions and optimizations, and ongoing review of performance and service reports
  • Expert Technology Consulting: Get the benefits of dedicated, senior technology resources to help you plan for the growth of your business. Solid Networks can provide you with a Virtual Chief Information Officer (VCIO) who works with your senior management team to ensure a solid understanding of the impact your future technology decisions may have on your business. Combining this understanding with accurate budget planning and design desk resources helps you to leverage the most effective, up-to-date technology possible.

Discover all the benefits of outsourcing your day-to-day IT operations to a trusted service provider.