Managed Services Program Elements
When you partner with Solid Networks, our certified engineers, and experienced staff work for you at a far lower cost than adding even one entry-level IT person to your staff. It’s like having a virtual IT department.
Solid Networks’ Managed IT Service is delivered by certified and experienced technicians who will provide you with reliable, resourceful, proactive and helpful IT support for a low-cost monthly investment. We become your “virtual IT department,” so you get the time to focus on what really matters to you growing and developing your business.
Our Managed Services solution has four main focus areas through which we achieve optimal technology infrastructure performance for your specific needs.
Proactive Technology Management: By helping you implement best IT practices, collaborating on system design and implementation, and monitoring performance and health of your IT infrastructure, Solid Networks’ service team can help you avoid unplanned outages and address system issues before they disrupt your ability to conduct business.
We also provide services such as fully-automated patch management and desktop optimization through a suite of automated routines that run during off hours to avoid interference with employee productivity.
- Prompt Reactive Support Services: When problems do occur, Solid Networks is there to resolve them quickly and easily. We provide unlimited Help Desk support, troubleshooting and diagnosis, and speedy resolution. And if we can’t resolve an issue remotely, it will be escalated to an onsite resource.
- Reliable Network Administration: The ability of your business to communicate is critical to your success. Employees must be able to share data and knowledge quickly and easily, and your customers must be able to reach you whenever they want, by web, email or voice and video. Solid Networks’ engineers and network administrators ensure your data communications backbone is optimized for reliability and peak throughput by ensuring implementation of best practices, assistance with design and implementation of additions and optimizations, and ongoing review of performance and service reports
- Expert Technology Consulting: Get the benefits of dedicated, senior technology resources to help you plan for the growth of your business. Solid Networks can provide you with a Virtual Chief Information Officer (VCIO) who works with your senior management team to ensure a solid understanding of the impact your future technology decisions may have on your business. Combining this understanding with accurate budget planning and design desk resources helps you to leverage the most effective, up-to-date technology possible.
Discover all the benefits of outsourcing your day-to-day IT operations to a trusted service provider.